What to include
- About an order: the email address you bought with and your order number from the receipt.
- A download that did not arrive: the email address you bought with. Check your spam or promotions folder for a message from Lemon Squeezy first.
- A refund: your order number. Refunds are available within 14 days of purchase. See the refund policy.
- An error in a document: the document number, such as CA-02, and the citation or wording you think is wrong. Confirmed corrections are listed in the verification log.
- Before you buy: which kit and what you need it for.
What we cannot help with
We cannot give regulatory or legal advice, review your laboratory's documents, or tell you how a surveyor will rule. Your State agency or accreditation organization can answer questions about your own survey.